Shipping and Delivery Policy

At Spotted Hawk, we aim to process and deliver your orders as quickly and safely as possible.

Order Processing Time

Orders are usually processed within 1 to 3 business days after payment confirmation.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

Delivery Locations

We currently deliver within Nigeria. International delivery may be available on request or where displayed at checkout.

Delivery Timeline

Estimated delivery timelines:

Lagos: 1 to 3 business days after processing
Other Nigerian states: 3 to 7 business days after processing
International orders: Timeline will depend on destination and courier option

These timelines are estimates and may vary.

Delivery Fees

Delivery fees are calculated based on customer location, courier rates, and order size. The delivery fee will be shown at checkout where available.

Incorrect Delivery Details

Customers are responsible for providing accurate delivery information. Spotted Hawk will not be responsible for failed or delayed delivery caused by incorrect phone numbers, incomplete addresses, or unavailable recipients.

Failed Delivery

If delivery fails because the customer is unavailable or provided incorrect information, the customer may be required to pay an additional delivery fee for redelivery.

Order Tracking

Where tracking is available, customers will receive tracking details or delivery updates after the order has been dispatched.

Delays

We will do our best to keep customers updated if there are delivery delays caused by courier issues, weather, public holidays, customs, or other circumstances beyond our control.